1. Introduction

Welcome to Ask A Local.fyi ("Platform," "Service," "we," "us," or "our"), operated by 99 Agents Agency ("Company," "Parent Company"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information.

This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information when you use our website, services, tools, and applications. By using Ask A Local.fyi, you consent to the data practices described in this policy.

Contact Information:

99 Agents Agency

Email: 99agnts@gmail.com

Website: Ask A Local.fyi

2. Information We Collect

We collect information in several ways to provide and improve our Service.

2.1 Information You Provide Directly

When you register, create a business listing, or use our services, you may provide:

Account Information:

• Name
• Email address
• Phone number
• Password
• Business name and role/title

Business Listing Information:

• Business name and description
• Physical address and service areas
• Phone number and email
• Website URL
• Hours of operation
• Services offered and pricing
• Business category and subcategories
• Licenses, certifications, and credentials
• Photos and logos
• FAQ content
• Social media links

Payment Information:

• Credit/debit card number
• Billing address
• Payment history

Note: Payment processing is handled by secure third-party payment processors. We do not store complete credit card numbers on our servers.

Communications:

• Support requests and correspondence
• Feedback and survey responses
• Any other information you choose to provide

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

Device and Browser Information:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Screen resolution

Usage Information:

• Pages visited and features used
• Time spent on pages
• Click patterns and navigation paths
• Search queries within the Service
• Referring URLs
• Date and time of visits

Cookies and Tracking Technologies:

• Session cookies (to maintain your login)
• Persistent cookies (to remember preferences)
• Analytics cookies (to understand usage patterns)
• See Section 8 for more details on cookies

2.3 Information from Third Parties

We may receive information from:

Business Verification Sources:

• Public business registries
• Licensing databases
• Business directories

Analytics Providers:

• Website traffic and usage data
• Aggregated demographic information

AI Platform Responses:

• Publicly available responses from AI assistants (ChatGPT, Claude, Perplexity, Gemini) when conducting visibility analysis
• This information relates to how AI systems respond to queries, not personal data about individuals

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Providing and Operating the Service

• Creating and managing your account
• Publishing and maintaining business listings
• Processing subscriptions and payments
• Providing customer support
• Sending service-related communications (confirmations, updates, alerts)

3.2 AI Visibility Analysis

• Conducting AI visibility assessments across multiple platforms
• Generating visibility scores and reports
• Identifying optimization opportunities
• Tracking visibility changes over time

3.3 Optimization and Content Creation

• Creating and optimizing FAQ content for AI citation
• Structuring business information for generative AI systems
• Generating embed widget content

3.4 Improving the Service

• Analyzing usage patterns to improve features
• Conducting research and development
• Testing new features and functionality
• Troubleshooting technical issues

3.5 Communications

• Responding to inquiries and support requests
• Sending newsletters and updates (with your consent)
• Notifying you of changes to our Service or policies
• Marketing communications (with opt-out option)

3.6 Security and Compliance

• Detecting and preventing fraud or abuse
• Enforcing our Terms of Service
• Complying with legal obligations
• Protecting our rights and the rights of others

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

4.1 Public Business Listings

Business listing information you provide (business name, address, phone, hours, services, FAQs, etc.) is intended to be publicly displayed on our directory and accessed by AI systems. This is the core purpose of the Service.

4.2 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Payment Processors: To process subscription payments (e.g., Stripe)
• Hosting Providers: To store and serve our platform
• Analytics Providers: To analyze usage patterns (e.g., Google Analytics)
• Email Services: To send transactional and marketing emails
• Customer Support Tools: To manage support requests

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.3 AI Platforms

When conducting visibility analysis, we query third-party AI platforms with questions about local businesses. We do not share your personal account information with these platforms; we only submit queries about publicly available business information.

4.4 Legal Requirements

We may disclose information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities
• Enforce our Terms of Service
• Protect the rights, privacy, safety, or property of 99 Agents Agency, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

4.5 Business Transfers

If 99 Agents Agency is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.6 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Information: Retained while your account is active and for up to 3 years after account closure for legal and business purposes.
• Business Listing Information: Retained while your subscription is active. Upon cancellation, basic listing information may remain visible but marked as unverified. You may request complete removal.
• Payment Information: Transaction records retained for 7 years as required for tax and accounting purposes. Full payment card details are not stored on our servers.
• Usage Data: Aggregated and anonymized usage data may be retained indefinitely for analytics purposes.
• Communications: Support correspondence retained for 3 years after resolution.
• AI Visibility Reports: Historical reports retained for the duration of your subscription plus 1 year.

You may request deletion of your data at any time (see Section 6).

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

You have the right to:

• Access the personal information we hold about you
• Request a copy of your data in a portable format
• Review your business listing information at any time through your dashboard

6.2 Correction

You have the right to:

• Update or correct inaccurate personal information
• Modify your business listing information through your dashboard
• Contact us to correct information you cannot update yourself

6.3 Deletion

You have the right to:

• Request deletion of your account and personal information
• Request removal of your business listing
• Note: Some information may be retained as required by law or for legitimate business purposes

6.4 Opt-Out

You have the right to:

• Unsubscribe from marketing communications at any time
• Disable non-essential cookies through your browser settings
• Opt out of certain data collection (though this may limit Service functionality)

6.5 Restriction and Objection

You may have the right to:

• Restrict processing of your personal information in certain circumstances
• Object to processing based on legitimate interests

6.6 Exercising Your Rights

To exercise any of these rights, contact us at:

Email: 99agnts@gmail.com

We will respond to requests within 30 days. We may need to verify your identity before processing certain requests.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Shine the Light: California residents may request information about disclosure of personal information to third parties for direct marketing purposes.
• Do Not Sell: We do not sell personal information as defined by the CCPA.

To submit a CCPA request, contact us at 99agnts@gmail.com.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us recognize your device and remember information about your visit.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Service, which pages are most popular, and how to improve user experience.
• Preference Cookies: Remember your settings and preferences (e.g., language, display options).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. (Only with your consent)

8.3 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

• Google Analytics
• Payment processors
• Social media widgets (if applicable)

8.4 Managing Cookies

You can control cookies through your browser settings:

• Most browsers allow you to block or delete cookies
• Blocking essential cookies may impair Service functionality
• You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

9. Data Security

We implement appropriate technical and organizational measures to protect your information:

Technical Safeguards:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Secure password hashing
• Regular security assessments
• Firewall and intrusion detection systems

Organizational Safeguards:

• Limited access to personal information on a need-to-know basis
• Employee training on data protection
• Vendor security assessments
• Incident response procedures

Your Responsibilities:

• Keep your password secure and confidential
• Use strong, unique passwords
• Log out of your account on shared devices
• Notify us immediately of any unauthorized access

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Ask A Local.fyi is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

If you believe we have collected information from a child under 18, please contact us at 99agnts@gmail.com.

11. International Data Transfers

Ask A Local.fyi is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

12. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. This includes:

• AI platforms we analyze (ChatGPT, Claude, Perplexity, Gemini)
• Social media platforms
• Business websites linked from listings
• Payment processors

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You:

• Material changes will be communicated via email to registered users
• A prominent notice will be posted on our website
• The "Last Updated" date at the top will be revised

Your Continued Use:

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the Service and may request deletion of your account.

We encourage you to review this Privacy Policy periodically.

14. Data Protection Officer

For privacy-related inquiries, you may contact:

99 Agents Agency

Attn: Privacy Inquiries

Email: 99agnts@gmail.com

We aim to respond to all inquiries within 30 days.

15. Additional Disclosures

15.1 Business Listings and Public Information

Information you submit for your business listing is intended to be public. This includes:

• Business name, address, phone, hours
• Services, descriptions, FAQs
• Photos and logos
• Review responses

This public information may be indexed by search engines and accessed by AI systems. Please do not include sensitive personal information in your business listing content.

15.2 AI Visibility Analysis

When we conduct AI visibility analysis:

• We query AI platforms with questions about local businesses
• We collect and analyze responses from these AI systems
• This analysis involves publicly available information, not private user data
• Results are stored in your account dashboard

15.3 Embed Widget

When you install our embed widget on your website:

• The widget loads content from our servers
• Basic analytics may be collected (page views, load times)
• No personal information about your website visitors is collected through the widget
• The widget does not set cookies on your visitors' browsers

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

99 Agents Agency

Email: 99agnts@gmail.com

Website: Ask A Local.fyi